Customer service actions to implement in a business and build customer loyalty.
Daniella Vasallo DÃaz. Master in digital marketing and e-commerce.
Intended for
Women entrepreneurs
Objective
Learn how to meet, build customer loyalty and retain customers through effective communication and the value of customer service.
Content
1. Basic concepts about customer service.
2. Steps to get to know the customer and give him/her the right attention
3. Maintaining an active communication with the customer
4. Strategies for customer service and handling customers' doubts.
More information
Duration: 30 minutes
Modules: 10
Activities: 5
Downloadable certificate